Driver Operations Lead - Offline Presence (Telesales)

Join Lalamove as a Driver Operations Lead - Offline Presence (Telesales) and play a pivotal role in expanding our driver network through strategic offline engagement and telesales initiatives. This position is ideal for a dynamic professional who thrives in a fast-paced environment and is passionate about driving growth in the logistics and delivery sector. Based in the vibrant city of Denpasar, you will be at the heart of our operations, working closely with our team to ensure seamless and efficient service delivery.

As a Driver Operations Lead - Offline Presence (Telesales), you will be responsible for leading and managing our offline presence activities, including market research, driver recruitment, and onboarding. You will also be instrumental in our telesales efforts, leveraging your communication skills to convert potential drivers into part of our Lalamove family. With your strategic vision and operational expertise, you will help drive the growth of our driver network, ensuring that we maintain our industry-leading standards of service.

If you are a driven and ambitious professional with a passion for logistics and a desire to make a significant impact, we invite you to apply for this exciting opportunity at Lalamove. Join us in shaping the future of delivery in Denpasar and beyond.

📋 Tanggung Jawab Pekerjaan

• Lead and manage offline presence activities, including market research, driver recruitment, and onboarding.
• Conduct telesales efforts to convert potential drivers into part of the Lalamove family.
• Develop and implement strategic initiatives to expand the driver network.
• Monitor and analyze performance metrics to ensure operational efficiency.
• Collaborate with cross-functional teams to drive growth and maintain industry-leading service standards.
• Provide mentorship and training to new drivers to ensure they meet our high standards of service.
• Stay updated with industry trends and best practices to continuously improve our operations.
• Report on key performance indicators (KPIs) and provide actionable insights to senior management.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in sales, operations, or a related field.
• Proven track record in driving sales growth and expanding customer networks.
• Strong understanding of the logistics and delivery industry.
• Excellent communication and negotiation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with CRM software such as Salesforce or HubSpot.
• Certification in project management (e.g., PMP) is a plus.

🛠️ Keahlian

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