Customer Care Representative - Bali, Indonesia (Full-Time)

Join Carelon as a Customer Care Representative in the vibrant heart of Bali! We are seeking passionate and customer-focused professionals to deliver exceptional service to our global clientele. This role offers a unique opportunity to work in a dynamic, multicultural environment, where your skills and dedication will make a real difference. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be at the center of Bali's bustling tourism scene, providing support to our diverse clientele.

As a Customer Care Representative, you will be the first point of contact for our customers, ensuring their queries and concerns are addressed promptly and professionally. You'll leverage tools like Zendesk and Salesforce to manage customer interactions efficiently. This role is perfect for those who thrive in a fast-paced environment and are eager to grow their customer service expertise in the heart of Bali.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service by resolving inquiries and complaints promptly and professionally.
• Manage customer interactions using Zendesk and Salesforce to ensure timely and accurate responses.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Stay updated with industry trends and best practices in customer service.
• Participate in training programs to enhance your skills and knowledge.
• Adhere to company policies and procedures to maintain a high standard of service.
• Contribute to a positive and inclusive work environment.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering excellent customer service.
• Fluency in English and Bahasa Indonesia.
• Experience with customer service software such as Zendesk or Salesforce.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, multicultural environment.
• Willingness to travel and work across different locations in Bali.
• Bachelor's degree in Business Administration, Tourism, or a related field.

🛠️ Keahlian

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