Guest Relations Officer (GRO) - Luxury Hospitality & Tourism

Join PT Taru Martani as a Guest Relations Officer (GRO) in the heart of Bali’s vibrant hospitality scene. This role is your opportunity to shape unforgettable guest experiences while fostering long-term relationships in a dynamic, luxury-focused environment.

As a GRO at PT Taru Martani, you will be the face of our luxury hospitality brand, ensuring every guest feels valued and cared for. You’ll work closely with our team of professionals to deliver exceptional service, from check-in to check-out, and everything in between. This is more than a job; it’s a chance to be part of a company that prides itself on creating memorable experiences for our guests.

PT Taru Martani is a leading name in luxury hospitality and tourism in Badung, Bali. Known for our commitment to excellence and guest satisfaction, we offer a unique blend of professional growth and personal fulfillment. If you’re passionate about hospitality and want to make a difference in the lives of our guests, this is your chance to shine.

📋 Tanggung Jawab Pekerjaan

• Deliver exceptional guest service from check-in to check-out, ensuring a seamless and memorable experience for all guests.
• Manage guest inquiries and resolve issues promptly and professionally.
• Coordinate with housekeeping, dining, and other departments to ensure smooth operations.
• Uphold the highest standards of hospitality and professionalism.
• Monitor guest feedback and use it to improve our services.
• Assist in special events and promotions to enhance the guest experience.
• Maintain accurate records of guest information and interactions.
• Promote our brand values and ensure a consistent guest experience across all touchpoints.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in guest relations or hospitality roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer service orientation.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced, high-pressure environment.
• Previous experience in luxury hospitality is a plus.
• Professional and polite demeanor.
• Ability to handle multiple tasks and prioritize effectively.

🛠️ Keahlian

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